About IT Services

The goal of Information Technology Services is to provide Hobart and William Smith Colleges with timely, high-quality and cost-effective information technology services and solutions that support all aspects of the mission of the institution. IT Services is a multi-disciplinary team with expertise in technology, education, operations management, business, and project management. We collaborate with all of the constituents of the Colleges in finding solutions and services that make the best use of technology. The information technology field is in a constant state of rapid change, and IT Services is committed to continuous improvement and delivering best in class technology solutions and services to the Colleges.

Members of the IT Services Leadership Team include Fred Damiano, Beverly Ilacqua, Jeremy Trumble, Derek Lustig, Kelly McLaughlin and Holly Morris-Kuentz.

View the IT Services organizational chart (PDF).

IT Services Teams

»Instructional and Research Technology

The Instructional and Research Technology team, located in the library, provides resources and services to promote the use of technology in the teaching and learning environment. In service to the Colleges’ mission, the staff, led by Holly Morris-Kuentz, supports technology integration in the curriculum by partnering with faculty to develop and enhance the use of instructional technologies and to support exploration of emerging learning technologies.

The staff places a high value on delivering personalized service and maintains the Technology Resource Center as a drop-in location for individual training sessions on commonly used software and technology-related course assignments as needed for faculty, students and staff. The Resource Center also has available technology equipment, such as scanners, video editing stations, CD/DVD burning and duplicating, for individuals to use on their own or with assistance. Stop by the Resource Center in the library for individual support tailored to your needs. Contact us by e-mail at instructionaltech@hws.edu or by phone at ext. 4420 to arrange an in-class or out-of-class workshop.

»Network and Systems Infrastructure

The Network and Systems Infrastructure Team delivers core information technology services to the Colleges. They support data and telephony connectivity; administer fundamental systems and applications; and design, build, maintain and document the College's system infrastructure.

Team members manage campus connectivity by overseeing a network comprised of 6,000 data ports; 2,300 telephone ports; and 200 wireless access points. They also service the campus' network and telephone switches located in every campus building. The team is responsible for the Colleges' server facility that contains its central computing systems. They manage servers, data storage, e-mail, applications, databases, Web sites, and other campus systems that impact the Colleges' ability to connect and collaborate with the HWS community.

»Operations and Technical Support

Located in Williams Hall, the Operations and Technical Support team of IT Services is comprised of several support-based initiatives, led by Kelly McLaughlin. The help desk, staffed primarily by students, is the hub for all IT-related phone calls and e-mails, as well as computer drop-off and pick-up. Computer technicians troubleshoot and repair software and hardware, both in-house and on campus. Classroom and Event Support technicians set up Smart Classrooms and are responsible for audio/visual needs. In addition, the telecom branch of the team is responsible for phone and voicemail services.

Because the Operations and Technical Support team covers such a wide variety of IT needs, we operate under one universal phone number for support: ext. HELP (4357). This one-number system best enables the team to support the campus community and allows our HWS colleagues to have a single point of contact. In addition, we offer Web-based support via our online work-order submission form as well as e-mail at helpdesk@hws.edu.

»Post Office

The Hobart and William Smith Colleges Post Office is responsible for the sorting and distribution of all faculty, staff, administration and student USPS and intra-campus mail. We are also responsible for the running of a USPS Contract Station, supplying the Colleges population with a variety of services including the sale of postage stamps, Priority Mail, Express Mail, package services etc. Other responsibilities include metering of all first class mail, media mail, library mail and various other mailings along with assigning mailboxes to faculty and students and keeping and maintaining the mailboxes in good working condition.

The HWS Post Office is staffed by Barbara Mastellar, postmaster; Pam Slentz, assistant postmaster; Mary Ellen Huffman, part-time clerk; and Barry Ross, part-time clerk/delivery person.

»Print Services

Print Services provides high-speed B&W digital printing and copying, color printing and copying, large format posters and banners, laminating -small to large format, foam core mounting with laminate, binding, folding, cutting, and more.

Print Services stocks the Colleges’ standard letterhead and envelopes, #10 envelopes, 10”x13”, and 6 x ¾” envelopes. We also supply paper and cardstock in a variety of colors, NCR paper, three-hole punched paper, bonded (2^nd sheets), recycled paper, and continuous-feed computer paper.

We process bulk mailings which can be sent at a reduced rate by sorting and zipcoding. Mail can also be automated, (envelopes are addressed, barcoded, and sorted), to qualify for a first or standard mail discounted rate.

Print Services also receives UPS, FedEx, DHL, and Airborne packages, and can ship UPS packages for faculty and staff.

»Program Management

The Program Management Office is responsible for vendor management, budget management and technology procurement. We also administer the Computer Replacement Program for all faculty, staff, smart classrooms and computer labs and the Employee Purchasing Program. We also manage and/or support projects and our internal governance process.

The Program Management Office staff members are Beverly Ilacqua, program management office manager; and Deb Jerome, assistant to the CIO and assistant to the program management office manager.

»Solutions Development

The Solutions Development team focuses on finding new, better, and more efficient ways to integrate technology with the daily workings of the Colleges, both as an enterprise and as a community of staff, faculty and students. Team members balance the competing priorities of pedagogy, student life, alumni/ae involvement, business operations and techno-physical infrastructure to make sound, targeted decisions about how to manage our information-related assets for maximum effectiveness.