Contact IT Services

There is a single point of contact for all IT Services requests and that’s the help desk. For assistance, call ext. 4357 (from off-campus dial (315) 781-4357) or e-mail the Help Desk.

The staff of Information Technology Services is focused on bringing to you the best academic and administrative computing services possible.

Information Technology Services offices are located primarily in Williams Hall. Other IT Services offices include Classroom and Event Support in the library basement and Instructional Technology in the library Learning Commons area. Hours of operation are listed below.

Hours

» Office Hours Monday – Friday: 8:30 a.m. – 5 p.m. (academic year);
9 a.m. – 5 p.m. (summer break) (Closed for lunch, noon – 1 p.m.)

» Student Help Desk Hours  Monday – Thursday: 8:30 a.m. – 10 p.m.; Friday: 8:30 a.m. – 5 p.m. (Closed for lunch noon – 1 p.m.)

» Off Hours Support: Sunday – Saturday: 5 p.m. – 8:29 a.m.

Note: Hours are subject to change during special times of the school year.

Service Requests

Once you contact the help desk a service request is placed. You can place and access the status of your service request from the links below:

Created Aug 15, 2005 ( revised October, 2008 )
If you are having difficulty submitting a form or you have unanswered questions, please call the Support Center Help Desk at (315) 781-4357, or e-mail helpdesk@hws.edu.