Training

Instructional and research technology staff members are available in the Resource Center from 8:30 a.m. to 5 p.m. Monday through Friday. Faculty, staff and students may drop in at their convenience to use technology resources, such as video editing and scanning, to receive training on software or hardware, and to work independently or with an instructional technologist. The staff offers both Mac and PC training in various formats to meet the individualized needs of faculty, staff and students. To schedule training, contact instructionaltech@hws.edu, call ext. 4420, or stop by the Technology Resource Center in the library.

Current training available to all faculty, staff and students includes: 

• One-on-one training: Individual assistance for software or hardware issues, and to aid in preparation for coursework. Specialized help for video production, editing and streaming is available.
• Workshops: Hands-on group sessions about software, hardware, and various campus Web-based programs, such as faculty web services and Blackboard. Workshops include ideas for practical application and integration of tools for use with specific needs.
• Classroom partnering: Incorporate a hands-on workshop into a classroom session. Instructional technologist are available to guide faculty members in teaching software or hardware within a course, to collaborate with faculty members to teach the students, or to offer assistance as extra support for the students while faculty members conduct a class.
• Printable instructions: PDF files of instructions, for uses such as Clean Access, mapping network drives, and setting up Virtual Private Network, are available in the list below.

Printable Instructions

(all links are to PDF files)

• Anti-spam
  • Using the SonicWall Anti-Spam Utility: Managing the E-mail Junkbox
• BlackBoard
  • Making a Course Available
  • Using the Digital Dropbox (Student)
• Clean Access Agent
  • Computer Network Authentication (Clean Access Agent): Windows XP, Macintosh OS X,Windows Vista
• Large File Transfer
  • Using the Accellion Courier File Transfer System
• Microsoft Office Version File Compatibility
  • Verifying the Office Version Installed: Macintosh and Windows
  • Installing the Compatibility Pack: Office 2003 Windows (related links: Software Updates PDF, Compatibility Pack for Office 2007), Office 2004 Macintosh (related links: Office for Mac 11.5.0 Update, Open XML Converter for Mac)
  • Saving to the Previous Version: Office 2007 Windows, Office 2008 Macintosh
• Network Connection
  • Connecting to the Local Area Network: Windows XP
  • Mapping Network Drives (M, N, and I): Windows XP,Macintosh OS X,Windows Vista
  • Creating Shortcuts to Network Drives: Windows XP, Macintosh OS X, Windows Vista
• Password Station
  • Enrolling in Password Station
• Remote Access
  • HWS Virtual Private Network Configuration and Setup: Windows XP, Macintosh OS X, Windows Vista
  • Configuring a Computer for HWS Dial-up: Windows XP, Macintosh OS X,Windows Vista
  • Connecting to the Internet with HWS Dial-up: Windows XP, Macintosh OS X,Windows Vista
• Security
  • Scanning for Viruses: Windows XP/Vista (NOD32), Macintosh OS X (Sophos)
  • Installing Security and Software Updates: Windows XP,Macintosh OS X, Windows Vista
• Telephone/Voicemail
  • Campus Telephone Service
  • Voicemail
• Wireless Access
  • Connecting to HWSWireless: Windows XP,Macintosh OS X, Windows Vista
  • Connecting to HWSGuest Wireless on Campus: Windows XP,Macintosh OS X, Windows Vista